Privacy Policy
Last updated: February 14, 2026
Racine Hotels Valorisation (hereinafter "we", "our" or "the company") is committed to protecting the privacy and personal information of its users, clients and partners. This privacy policy describes our practices regarding the collection, use, retention and protection of your personal information, in compliance with Quebec's Law 25 on the protection of personal information in the private sector (Act to modernize legislative provisions as regards the protection of personal information, S.Q. 2021, c. 25).
1. Person Responsible for the Protection of Personal Information
In accordance with Law 25, we have designated a person responsible for the protection of personal information within our organization. This person ensures compliance with this policy and applicable legislation.
For any questions, access requests, rectification or deletion of your personal information, you may contact our designated person:
Person responsible for the protection of personal information
Email: [email protected]
Address: Quebec City, QC, Canada
2. Personal Information Collected
We only collect personal information necessary for the determined and legitimate purposes of our activities. The types of information we may collect include:
- First and last name
- Email address
- Phone number
- Hotel establishment name (if applicable)
- Information related to your hotel project (location, type of establishment, objectives)
- IP address and browsing data (analytical cookies)
- Any other information you choose to provide through our contact forms
We do not collect any sensitive data (health data, biometric data, political opinions, etc.) and do not collect personal information from minors.
3. Purposes of Collection
Your personal information is collected and used solely for the following purposes:
- Responding to your contact and information requests
- Evaluating partnership and hotel value creation opportunities
- Communicating with you regarding our services and projects
- Sending our newsletter (only with your explicit consent)
- Improving our website and services through anonymized analytical data
- Complying with our legal and regulatory obligations
We never sell, rent or share your personal information for commercial purposes with third parties.
4. Consent
In accordance with Law 25, we obtain your free, informed and specific consent before any collection of personal information. This consent is obtained explicitly when submitting our contact forms or subscribing to our newsletter.
You may withdraw your consent at any time by contacting us at the address indicated in section 1. Withdrawal of consent does not affect the legality of processing carried out prior to such withdrawal.
For non-essential cookies (analytical), your consent is obtained through our cookie management banner during your first visit to the site.
5. Retention of Information
We retain your personal information only for the duration necessary to fulfill the purposes for which it was collected, or for the duration required by law.
| Data type | Retention period |
|---|---|
| Contact requests | 24 months after last exchange |
| Newsletter data | Until consent is withdrawn |
| Analytical data (cookies) | 13 months maximum |
| Contractual data | Duration of contract + 5 years (legal obligations) |
Upon expiration of these periods, your information is securely destroyed or irreversibly anonymized.
6. Your Rights Under Law 25
Quebec's Law 25 grants you several fundamental rights regarding your personal information:
Right of access
You have the right to request access to the personal information we hold about you, as well as information about its use and disclosure to third parties.
Right of rectification
You may request the correction of any inaccurate, incomplete or ambiguous personal information.
Right to erasure (right to be forgotten)
You may request the deletion of your personal information when collection or processing is no longer necessary, or when you withdraw your consent.
Right to de-indexation
You may request that any hyperlink attached to your name providing access to your information be de-indexed or that the dissemination of such information cease.
Right to portability
You have the right to receive your personal information in a structured, commonly used technological format, or to have it transmitted to another organization.
Right to withdraw consent
You may withdraw your consent to the collection or use of your personal information at any time.
To exercise any of these rights, please contact us at the address indicated in section 1. We will respond to your request within 30 days of receipt.
8. Information Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, loss or destruction. These measures include:
- Encryption of communications via HTTPS protocol (TLS/SSL)
- Restricted access to personal information (need-to-know principle)
- Secure hosting with certified providers
- Confidentiality incident management procedures
In the event of a confidentiality incident presenting a serious risk of harm, we will notify the Commission d'accès à l'information du Québec (CAI) and the affected individuals, in accordance with Law 25.
9. Disclosure to Third Parties
We only disclose your personal information to third parties in the following situations:
- With your explicit consent
- When required by law (court order, legal obligation)
- To our essential service providers (web hosting, email service) who are bound by equivalent confidentiality obligations
We do not transfer your personal information outside Quebec without ensuring that an adequate level of protection is in place, in accordance with Law 25 requirements.
10. Right to File a Complaint
If you believe that your rights regarding the protection of personal information have not been respected, you may file a complaint with the Commission d'accès à l'information du Québec (CAI):
Commission d'accès à l'information du Québec
Website: https://www.cai.gouv.qc.ca
Phone: 1-888-528-7741
11. Policy Modifications
We reserve the right to modify this privacy policy at any time. Any modifications will be published on this page with the update date. We encourage you to consult this page regularly.
In the event of a substantial modification affecting how we process your personal information, we will inform you through a visible notice on our website.